Introduction
We want you to be completely satisfied with your purchase from 20kparts.com. If you’re not, we’re here to help!

1. Return Eligibility
Items can be returned within 30 days of receipt, provided they are unused and in their original condition. Some items, such as custom or personalized parts, may not be eligible for return.

2. Return Process
To initiate a return, please contact us on our contact page with your order details. We’ll provide instructions on how to return your item. Customers are responsible for return shipping costs unless the item is defective.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for a full refund or replacement.

5. Exchange Policy
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

6. Contact Us
If you have any questions about our return policy, feel free to reach out to our customer support team on our contact page.